By Jason Kendall

In these days of super efficiency, support workers who have the ability to mend PC's and networks, plus give ongoing help to users, are vital in all sections of industry. Our requirement for more technically qualified people multiplies, as society becomes significantly more beholden to computers in today's environment.

Proper support is incredibly important - look for a package offering 24x7 direct access to instructors, as anything else will annoy you and definitely hold up your pace and restrict your intake.

You'll be waiting ages for an answer with email based support, and phone support is often to a call-centre which will just take down the issue and email it over to their technical team - who'll call back sometime over the next 1-3 days, when it suits them. This is not a lot of use if you're stuck with a particular problem and have a one hour time-slot in which to study.

If you look properly, you'll find the top providers which provide their students direct-access support 24x7 - even in the middle of the night.

If you accept anything less than support round-the-clock, you'll end up kicking yourself. It may be that you don't use it late at night, but you're bound to use weekends, late evenings or early mornings.

An all too common mistake that we encounter all too often is to focus entirely on getting a qualification, and take their eye off where they want to get to. Colleges are brimming over with unaware students who took a course because it seemed fun - rather than what would get them an enjoyable career or job.

It's possible, in some situations, to get a great deal of enjoyment from a year of study and then find yourself trapped for decades in a tiresome job role, as a consequence of not performing the correct research at the beginning.

Be honest with yourself about how much you want to earn and how ambitious you are. Often, this changes what exams will be expected and what you can expect to give industry in return.

Take advice from a professional advisor, even if you have to pay - as it's a lot cheaper and safer to find out at the start whether you've chosen correctly, rather than find out after several years of study that you aren't going to enjoy the job you've chosen and have to start from the beginning again.

Let's face it: There really is pretty much no individual job security anywhere now; there's only industry or business security - companies can just drop any single member of staff if it suits their business interests.

In actuality, security now only emerges in a fast rising market, driven by a lack of trained workers. It's this shortage that creates the right conditions for a secure marketplace - definitely a more pleasing situation.

The 2006 national e-Skills analysis showed that more than 26 percent of all IT positions available haven't been filled because of a lack of trained staff. To put it another way, this highlights that the United Kingdom is only able to source 3 certified professionals for each four job positions existing currently.

Accomplishing proper commercial computing certification is consequently a fast-track to achieve a life-long and rewarding living.

In reality, acquiring professional IT skills as you progress through the next year or two is probably the greatest career choice you could ever make.

Sometimes men and women assume that the state educational system is still the most effective. So why are commercially accredited qualifications beginning to overtake it?

Accreditation-based training (as it's known in the industry) is far more effective and specialised. The IT sector has realised that specialisation is what's needed to meet the requirements of an acceleratingly technical commercial environment. Microsoft, CompTIA, CISCO and Adobe are the big boys in this field.

Academic courses, for example, become confusing because of a great deal of loosely associated study - with much too broad a syllabus. Students are then held back from understanding the specific essentials in enough depth.

When an employer understands what areas they need covered, then all they have to do is advertise for someone with a specific qualification. The syllabuses are all based on the same criteria and don't change between schools (in the way that degree courses can).

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